Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
FAQ
- Are orders automatically confirmed once they have been processed on the Wholesale Portal site?
- No, you will receive a separate confirmation email from Mindzai Wholesale team.
- Am I guaranteed to receive the amount of items I ordered?
- No. We will need to confirm inventory with our warehouse teams and/or manufacturing. We'll be sure to communicate with you about delays.
- How long will it take to receive my order?
- It will depend. In-stock items located in Toronto or New York are usually shipped within 3 business days.
- However, for many of our items that are located in our China warehouses, our team requires 3-10 business days to prepare inventory. Once an order is processed and leaves our warehouses, you will receive an email with a tracking number.
- Pre-order items have changing dates and will depend on manufacturer.
- What is a credit card pre-authorization? Did my credit card actually get charged this amount?
- In most cases, we will charge for the order at the time of checkout which is "authorized" meaning that we actually take the funds from the account.
- If you are a wholesale customer paying with a credit card on file, you will initially see a pre-authorization appear on the credit card on file when your order is released for processing. The pre-authorization is the total of product + an estimation of shipping.
- Once your order ships, this pre-authorization will drop off and you will see a charge for the total cost of product + the actual shipping cost. In most cases, the pre-authorization charge is larger than what will be charged.
- Can I pre-sell an item in my store or online?
- Yes...and No. It depends. Certain brands do allow for pre-orders and others do not. But for the brands that do, we encourage it. However, from time to time, there are brands and/or items that do not allow for pre-orders. We will communicate this on the product page.
- Can I markdown an item from suggested retail pricing (SRP)?
- You can offer short term, time limited sales on items but we do reserve the right to restrict your account if we find that the pricing is different than what is suggested.
- How do I update my credit card on file?
- If you're a customer that uses an authorization form, please update the Credit Card Authorization Form here. If you're a customer that purchases directly on the portal, you can sign into your account and simply update your credit card during checkout.
- Can I pre-order future releases?
- Yes. If we offer it on the Mindzai Wholesale Portal and is a pre-order item, it is available for you to order but know that payment is taken upfront.
- How do I know if a product's release date has changed?
- In general, you can also contact our team. Things can change and we aren't always updated from manufacturers.
- What is a HARD release date?
- A HARD release date means that you may not allow for the item to be shipped or given to the customer before the release date.
- What do I do if I receive a defective product?
- Contact our wholesale team at our contact page.
- Where do you ship from?
- It depends, some products are located in our warehouse in Toronto, some in New York
- Many of the items are shipped directly from our warehouse located in either Hangzhou, China or Shenzhen, China.
Invalid password
Enter